Computer Fault Results in 2,500 Lost Cases for Action Fraud

Source:, 20th July 2013

Action Fraud is writing to apologise to nearly 2,500 people whose crime reports went missing over the past eight months because of an ‘IT fault’.

Police and Crime Commissioners (PCCs) have urged the Home Secretary to carry out a review amid concerns that Action Fraud is not giving victims support, refusing to update them on progress and failing to pass on more than half of cases to police.

The computer problems will also heighten concerns that statistics showing a fall in crime do not fully take into account soaring levels of online scams, most of which are never reported, investigated or solved.

Dorset PCC Martyn Underhill demanded action from Ministers after constituent Jenny Parkinson, 64, lost her £68,000 life savings in a bank scam, saying: ‘The system is flawed because it’s not focused on victims.’…